|We are committed to protecting the privacy and security of your personal information.
This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the General Data Protection Regulation (GDPR).
This notice applies to:
1. All Client’s
2. All Third Parties and Suppliers with whom we have dealings in the ordinary course of our business including those individuals with whom we send marketing information regarding
Any reference to ‘you’ or ‘Data Subject’ shall mean any individual receiving this notice for whom we hold personal data.
This Privacy Statement does not include information relating to the retention of data on limited companies as such data is not incorporated within the provisions of GDPR.
This Privacy Notice also applies to our normal business websites.
In many circumstances we hold your data as a “Data Controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. In some circumstances we may acquire or handle your data as a ‘Data Processor’ which means we have been asked to handle your data by a third party other than yourself and do not directly store your data.
We may update this notice at any time.
It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
|We will comply with data protection laws including GDPR. This says that the personal information we hold about you must be:
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have told you about.
6. Kept securely.
|Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
There are “special categories” of more sensitive personal data which require a higher level of protection.
During the course of our business relationship with you, we will collect, store, and use personal information about you. This data may include your personal contact details such as your name, title, addresses, telephone numbers and email addresses. We may also retain information regarding your business or personal bank accounts and information relating to your business. This is not an exhaustive list and we can provide you with full details of exactly what information we hold on request.
We will not ordinarily collect, store and use any data which is defined under GDPR as “special categories” of more sensitive personal information.
It is necessary for us to retain data on clients in order for us to fulfil our contractual obligations and we must hold data for our legitimate business needs.
We will only retain data which we reasonably require and for a period which is reasonably necessary.
We will not disclose your data to the third parties unless you have consented for us to do so or we are otherwise required to do either contractually or under another law or enactment.
We will hold limited information on visitors to our client’s websites. This will include basic information on customers of our clients who have provided personal information. We retain this data only insofar as it is necessary to appropriately optimise the website and in order for us to ensure appropriate functionality of our client’s websites.
We collect personal information about clients from the information Clients provide to us and what information may be held publicly, for instance with Companies House, and from general market research. We may sometimes collect additional information from third parties including credit reference agencies or other background check agencies or credit agencies if deemed necessary.
We will collect additional personal information in the course of our contract with you. This information may include, but is not limited to:
Some of the above data is not covered by GDPR but we have provided information on this to you for your records.
|We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
1. Where we need to perform the contract we have entered into with you.
2. Where we need to comply with a legal obligation.
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
1. Where we need to protect your interests (or someone else’s interests).
2. Where it is needed in the public interest (or for official purposes).
We need all the categories of information in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
In certain circumstances listed above, we hold your data in order to market other services to you. We have a legitimate business interest in retaining your data for this purpose but you may ‘opt out’ of receiving marketing communications from us.
We may exchange your personal information if all, or substantially all, our assets are merged or acquired by a third party, or we expand or re-organise our business, in which case your personal information may form part of the transferred or merged assets or we may need to transfer your information to new entities or third parties through which our business will be carried out.
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you or we may be prevented from complying with our legal obligations.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
|Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
During the course of our day to day basis we acquire information regarding individuals other than our Clients and we will retain this data where we have a legitimate business reason to do so.
Typically we acquire personal data on individuals other than our clients in the following circumstances:
In many circumstances the extent of the data we hold is limited and may be publicly available by way of other websites but usually the information we will retain is limited to:
We have a legitimate business interest in retaining this data on the basis that we must retain some personal data on third parties and suppliers in the ordinary course of business. We may also use this data to send marketing information to you in respect of promotions, events or other updates relating to us. We have a legitimate interest in retaining your data for this purpose however you have the right to ask us to erase or rectify your data and the right to opt out of receiving marketing information.
|Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
1. Where we have notified you of the decision and given you 21 days to request a reconsideration.
2. Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.
3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.
If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
|We may have to share your data with third parties, including third-party service providers and other entities in the group.
We require third parties to respect the security of your data and to treat it in accordance with the law.
Your data is stored on our management systems. In some circumstances beyond our control it is possible that our management systems may store your data outside of the European Union. Where this occurs we will endeavour to ensure that appropriate contracts are in place to ensure that the data is stored in a manner which is compliant with GDPR.
We may transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information.
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
Please refer to the Data Sharing section above for how this data will be shared.
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will put in place appropriate security measures to protect your data proportionate to the size of our operation, the resources available to us and the nature of the data we store on you.
We will share your personal information with other entities in our group or with the third party providers detailed above. We will only share this data insofar as it is necessary to further our legitimate business interests which will include, but is not limited to, monitoring our business accounts including accounting forecasts and to provide services to clients in accordance with our contractual conditions.
We may share your personal information with other third parties as detailed above. We may also need to share your personal information with a regulator or to otherwise comply with the law.
If we are required to transfer data outside of the EU, we will ensure that we have an express agreement confirming that any entities outside of the EU will comply with GDPR. If you require further information about this protective measure, please contact us by email or in writing.
|We have put in place measures to protect the security of your information. Details of these measures are available upon request.
Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
The transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted online and transmission is made at your own risk. If you communicate with us by email then you assume the risks of such communications being intercepted, not received or delivered or are received by individuals other than the intended recipient.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
In respect of Client data we will typically hold data relating to your instructions for such provide as reasonably required in order to be able to defend or otherwise deal with any proceedings you may bring against us either in Tort and/or Contract. The Limitation Act 1980 typically provides that legal proceedings for breach of contract or negligence can be brought up to 6 years after the events. We therefore have a legitimate business interest in retaining the data beyond this period should any subsequent legal proceedings
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us by email or in writing.
Please note that where you ask us to erase, correct, object to process or seek to restrict our processing of data we may refuse your request where we have a legal obligation, contractual or other legitimate business interest to refuse your request. If we refuse your request then we will notify you of this refusal and you will have the right to appeal.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us by email or in writing. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
We have appointed a Data Privacy Manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please email us or write to us at our registered office. Please note, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Information Commissioner’s Office
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We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
If you have any questions about this privacy notice, please email us or write to us at our registered office address.
If you have any questions or wish to submit a complaint then please submit this to our registered address.
You have the right to make a complaint to the Information Commissioners Office or such other regulatory body or supervisory authority as may be appointed from time to time.
If you make a complaint then we will respond to let you know how your complaint will be handled.
I would like to thank Tina for her exceptional support and guidance whilst completing the ILM Higher Diploma in Leadership and Management Level 4. The knowledge and skills I have gained both from Tina and the course content is invaluable and has and will continue to improve my professional and personal progression. Tina was a constant support, including times when I was uncertain on how to tackle a particularly difficult unit. I couldn’t thank Tina enough and would highly recommend her to anyone who wants to improve their own knowledge and skills in the leadership and management profession.Lisa Vickers, Total Fitness
Through their excellent service and commitment, we were able to show a remarkable improvement in the quality of service we offer to all our customers. The initial training provided to all our 66 staff who was involved in the Customer Service qualification has been of great benefit to the company, in the way they interact with our customers and deal with their enquiries. Of the 66 people 8 of those progressed to a higher Customer Service qualification with Alternative Partnership.Julie Asbury, La Redoute
Working with Tina over the last few months has been extremely inspiring. Her passion and enthusiasm for business is infectious and you can tell immediately that she genuinely wants you to be a success. Tina pushed me into writing and publishing my first book. After a conversation with Tina, I was able to build on some existing content and turn it into a useful resource for business owners. The book, A-Z of Blogging, has had fantastic feedback and I am so proud of what I have achieved with it, none of which would have happened without Tina’s support and encouragement. I can’t recommend Tina and The Alternative Partnership highly enough to anyone wanting to move their business to the next stage.Lisa Slater, Make Your Copy Count
Dear Tina, Thank you for the Business Coaching and guidance I have received from Alternative Partnership, especially in helping me to structure myself and Key West Pest Control. This has helped to make my business run more professionally, more structured and implementing policies and procedures whilst helping me acquire my ILM Higher Strategic Leadership and Management qualification. I would have no hesitation in recommending you or your company. A big thank you.Sean Mclean, Key West Pest Control Ltd
I wanted to have the pleasure of working with Alternative Partnership and Tina again. Tina discussed my training needs and recommended an ILM Higher Leadership and Management qualification. I thought this might be impossible for me, but yet again, Tina’s great way of communicating to develop my understanding by putting things across, in a way that simplified the information was really helpful to me and supported what it was I needed to do to achieve success. The ILM Higher Leadership and Management Diploma Level 4 course were for 18 months and Alternative Partnership, especially Tina, ensures all students achieved great results. To that end, I successfully completed the course three months before the originally planned time. Anyone wanting to build their professional knowledge, gain confidence in the work they do and experience a great journey, I would highly recommend looking at working with Alternative Partnership and I personally look forward to making my next journey.Richard Daniels, Morrison Utility Services
I am a Store Manager for a busy Retail Outlet and I decided to undertake my ILM Higher Management qualification. I found the qualification excellent for developing my knowledge and understanding of higher management in business, especially when, part way through the course, I was promoted to a larger store and the ILM qualification was invaluable to my learning and management experience. Tina worked with me focusing on the training and development that I needed to succeed, which helped me to achieve the qualification, as well as, make business improvements to the running of my store.
I have worked with Alternative Partnership for many years now and I have achieved a number of qualifications with Tina’s help along my whole journey. She is always there for help and advice and I would definitely recommend Alternative Partnership to anyone who is wanting to complete a qualification to better their professional skills with full support and great mentoring by Tina.Laura Baker, The Works